Terms of Service

Last updated: February 1, 2026

1. Acceptance of Terms

By using Hotel AI Assistant ("Service"), you agree to these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of Service

Hotel AI Assistant is an AI-powered hotel email management platform that provides:

  • AI-powered email response generation
  • Email communication management
  • Booking information tracking
  • Room management and availability overview
  • Analytics and statistical tools
  • Email template creation and management

3. Registration and Account

To use the Service, you must register an account. By registering, you agree to:

  • Provide accurate and truthful information
  • Keep your account credentials confidential
  • Take responsibility for all activities in your account
  • Notify us immediately of any unauthorized access

4. Acceptable Use

When using the Service, you must not:

  • Engage in any unlawful activity
  • Access other users' data without authorization
  • Compromise the security of the Service
  • Send spam or unsolicited messages
  • Overload the Service or disrupt its operation
  • Violate third-party intellectual property rights

5. AI-Generated Content

The Service uses artificial intelligence to generate email responses. Regarding this:

  • AI-generated content serves only as suggestions
  • You are responsible for reviewing and approving content before sending
  • We do not guarantee the accuracy or appropriateness of AI responses
  • AI responses do not constitute legal, medical, or professional advice

6. Intellectual Property

The Service and all its elements (software, design, content, trademarks) are the exclusive property of Hotel AI Assistant and are protected by copyright. Content uploaded by users remains the property of the user.

7. Privacy

For information about data handling, please read our Privacy Policy, which forms an integral part of these Terms.

8. Payment Terms

If you use paid features of the Service:

  • Fees must be paid in advance
  • Prices may change with advance notice
  • Refunds are only available in accordance with applicable laws
  • Access may be restricted in case of late payment

9. Limitation of Liability

The Service is provided on an "as is" basis. We are not liable for:

  • Service interruptions or unavailability
  • Data loss (we recommend regular backups)
  • Damages resulting from the use of AI-generated content
  • Errors in third-party services
  • Indirect or consequential damages

10. Termination

Either party may terminate the service:

  • You may delete your account at any time
  • We reserve the right to suspend or delete accounts for violation of the Terms
  • Upon termination, data will be handled in accordance with our Privacy Policy

11. Changes to Terms

We reserve the right to modify these Terms. We will notify you in advance of significant changes. Continued use of the Service constitutes acceptance of the modifications.

12. Governing Law

These Terms are governed by applicable law. In case of any dispute, we will attempt to resolve it amicably before pursuing legal remedies.

13. Contact

For questions about these Terms, please contact us at:

Email: support@hoteladminai.com

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